Morgap Privacy Policy

Last updated: August 31, 2026

This policy explains how the Morgap app and the Morgap team collect, use, share, and protect information when you use the app and its services.

1. Information we collect

• Account and contact information, such as name, email address, phone number, and account credentials.
• Google or Apple sign-in information when you choose one of those sign-in methods.
• Order and delivery information, including addresses, products, cart contents, order history, and order notes.
• Payment information required to complete a transaction. Payment-method data is processed by MyFatoorah or the selected payment provider; we do not store full card details in the app.
• Photos or files you choose to upload and camera access only when you use a feature that requires it.
• Device and operational data, such as notification tokens, device type, app version, crashes, and diagnostics.
• Messages and information you provide when contacting support.

2. How we use information

We use information to create and manage accounts, authenticate users, process orders, payments and delivery, provide support, send service-related notifications, prevent fraud, secure accounts, diagnose crashes, and improve app performance and user experience.

3. Information sharing

We may share the minimum information necessary with service providers that help operate Morgap, including backend and hosting providers, Firebase for notifications and crash reporting, Google and Apple for sign-in, MyFatoorah or the selected payment provider for payment processing, and delivery providers for order fulfillment. We may also disclose information when legally required or to protect users and the service. We do not sell personal information.

4. Permissions

The app may request access to your camera, photos, or files when you choose to capture or upload content, and notification permission for order and service updates. These permissions are used only to provide the feature you request.

5. Retention and security

We use reasonable technical and organizational safeguards, including encrypted data transmission. We retain information only as long as needed to provide the service, meet legal and accounting obligations, resolve disputes, and prevent fraud, after which it is securely deleted or anonymized.

6. Your choices and rights

You can review or update certain account details in the app and disable notifications through device settings. Subject to applicable law, you may request access to, correction of, or deletion of your personal information.

7. Account deletion

You can delete your account in the app through Account → Delete account. Once confirmed, the account and associated data are deleted, except information retained for a limited period for legal, financial, or security reasons. See the external account deletion page.

8. Children’s privacy

Morgap is not directed to children below the minimum legal age to create an independent account. If we learn that a child’s information was collected without appropriate legal consent, we will take steps to delete it.

9. Changes

We may update this policy when our services or legal requirements change. We will publish the revised version here and update the “Last updated” date.

10. Contact us

For privacy questions or data requests, contact the Morgap team on WhatsApp at +965 6584 1184 or through the official Instagram account @morgap.official.